General

Hempura ships only to countries that are part of the EU or the EEA where cannabidiol (CBD) is legal for retail sale.

Please see further details and the full list here.

02/12/2019

Where does Hempura ship /post to?

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02/12/2019

Checkout [payment has failed/ credit card error/ order issue]

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07/11/2019

How much does delivery cost in the UK?

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01/11/2019

Take care to not click twice to prevent a duplicate order

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10/10/2019

Can I pay by bank transfer?

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08/10/2019

Are there plans to produce a stronger bottle of CBD?

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08/10/2019

Are there plans to produce a bigger bottle of CBD?

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08/10/2019

Do you accept Paypal?

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01/10/2019

Why have I been charged £1?

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01/10/2019

Is your bottle recyclable?

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30/09/2019

How do I get a discount code?

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30/09/2019

The CBD cream/ lotion pump doesn’t work

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12/09/2019

How do I delete my personal data (GDPR)?

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12/09/2019

How do I unsubscribe from future emails?

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05/09/2019

Do your rubber droppers contain latex?

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22/08/2019

How do I match the dosage of your product against my old brand?

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22/08/2019

Do you offer next day delivery?

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20/08/2019

Where do I find the lab reports for my product?

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20/08/2019

Checkout Tips

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09/08/2019

Do you sell CBD teas?

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09/08/2019

Do your products contain artificial flavours or colours?

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09/08/2019

Do you ship your products to the USA?

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09/08/2019

Do you sell a CBD cream?

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09/08/2019

Are your products vegan & gluten free?

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09/08/2019

Are your products organic?

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09/08/2019

Can I place an order by phone?

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09/08/2019

How do I track my order?

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09/08/2019

How do I cancel my order?

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09/08/2019

I’ve tried the product and don’t like it, can I return it?

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09/08/2019

How do I make a complaint? (not so frequently asked!)

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09/08/2019

Are you members of the CTA or any other hemp associations or regulatory bodies?

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09/08/2019

Are you ISO certified?

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09/08/2019

Are all your products vegetarian?

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09/08/2019

Are Hempura products free from nuts?

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09/08/2019

Are Hempura products tested on animals?

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05/08/2019

Do you use discreet (discrete) packaging?

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01/08/2019

Do Hempura have any shops/ stores I can visit?

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