Shipping Policy

Thank you for visiting and shopping at Hempura. Following are the terms and conditions that constitute our Shipping Policy.


What are Hempura’s order processing times?

  • All customer orders are processed same day if ordered before 3pm Monday to Friday.
  • Orders are usually not shipped or delivered on weekends or holidays.

Hempura Delivery Information

  • We are obliged to deliver to the address on an item, and not the name.
  • We strongly recommend using a private address to ensure you receive your parcel and prevent your parcel being lost.
  • If you use a public/business location as the delivery address, Hempura are not liable if the parcel is lost after delivery and a signature is present on the tracking.

Where does Hempura ship to?

United KingdomFranceLatviaPoland
AustriaGreeceLithuaniaPortugal
BelgiumHungaryLuxembourgRomania
BulgariaIcelandNetherlandsSlovenia
CroatiaIrelandSpain
CyprusItalySweden
Czech Rep

Hempura ships only to countries that are part of the EU or the EEA where cannabidiol (CBD) is legal for retail sale. You may find details on which countries are part of the EU and EEA here: https://www.gov.uk/eu-eea.

Please note: The above list is susceptible to change due to international laws surrounding hemp and cannabis. If you believe CBD is legal in your country within the EU, please Contact Us and we will investigate.

This list does not indicate where CBD is legal.


Shipping rates & delivery estimates

UK National Orders

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates apply to orders placed before 3pm and only apply to weekdays.

Customer:

  • Royal Mail Tracked 48 (2-3 working days): Free
  • DPD Next Working Day (order by 3pm Mon-Fri): £3.98

* DPD also offer extra delivery and tracking options such as a time slot for the delivery, delivering to a safe place or changing the date of the delivery.

Business:

  • Shipping fees are calculated at checkout, dependant on weight and destination

* Overnight delivery is only available for orders with delivery addresses within the UK. Delivery delays can occasionally occur.

International Orders

Shipping charges for your order will be calculated and displayed at checkout.

Customer:

  • Royal Mail International Tracked (3 to 7 working days): ~£9.98
  • DHL EU Priority (1 to 3 working days): ~£19.98

Business:

  • Shipping fees are calculated at checkout, dependant on weight and destination

Hempura uses the Royal Mail who work with trusted delivery partners to deliver your international mail. You may find a list of their international delivery partners here. Please note: this list is not confirmation of the countries we deliver to.


Shipment confirmation & Order tracking

You will receive tracking information once our warehouse has received your order, usually within around 2 hours of payment being received, and again once it has been dispatched. You can even track your orders progress through the fulfillment center: picking, packing and dispatch.


Customs, Duties and Taxes

Hempura is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

Hempura cannot be held liable for any products damaged or lost during shipping. But if you received your order damaged, please contact us to discuss a replacement

Please save all packaging materials and damaged goods before contacting us.


Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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